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If you would like to return any of your purchased items bought from monkeyglasses®, please contact our customer service firstname.lastname@example.org for further details. You can return any item to us within 14 days of receiving your original order. You need to return the product in it's original packaging and in the same condition that you received it in. We’ll send you an email as soon as we’ve received your return in its original condition and either order your replacements or apply your refund for the product, to your original payment type.
If the product you would like to return, has custom made lenses, you will only be refunded for the frame and not the lenses. Therefore, it is extremely important that you double-check your order before any purchase to avoid any mistakes.
As a monkeyglasses® customer, you have a 2-year warranty on all products. Which means that you can have your product repaired, replaced, refunded or receive a discount depending on the specific situation. This is of course only valid if the complaint is valid.